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Questions about the platform, your account, or anything else — our team responds within one business day.

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Contact details

How to reach us

We're a small team, but we take support seriously. Use the form or reach out directly using the details below.

General enquiries
hello@praesova.co.uk
For general questions and new account help
Account support
support@praesova.co.uk
Profile, account, and general platform queries
Billing & fees
billing@praesova.co.uk
Service fee disputes and payment queries
Based in
United Kingdom
Praesova is a UK-based platform
Response times
General enquiriesWithin 1 business day
Account queriesWithin 1 business day
Technical issuesWithin 4 hours
Billing disputesWithin 2 business days
Quick answers

Common questions

Can't find what you need? Use the form above.

You can update your SIA licence details (licence type, number, and dates) directly from your profile page. Click "Edit Profile" and navigate to the SIA Licence section. Changes are reflected on your public profile immediately.
Most profile details can be updated directly from the Edit Profile screen. If you're unable to make a change or something appears incorrectly, email support@praesova.co.uk with your full name and the details you'd like corrected.
Use the contact form above and select "Technical Problem" or "Reporting a User" as the subject. Include the job title, the date of the booking, and a clear description of the issue. We take all reports seriously and will respond within one business day.
Yes. You have the right to request deletion of all your personal data under GDPR. Email hello@praesova.co.uk with the subject line "Data Deletion Request" and your registered email address. We will process your request within 30 days. See our Privacy Policy for full details.
For press enquiries, partnership proposals, or research requests, please email hello@praesova.co.uk with "Press" or "Partnership" in the subject line. We're happy to discuss the UK security industry, our platform, or provide comment for articles.