Data Protection Complaints

What happens when you complain

How we handle it

Under section 164A of the Data Protection Act 2018, you can complain to us about how we have processed your personal data. These are the steps we follow, and the timescales we are bound by.

Step one

We acknowledge it

We confirm we have received your complaint within 30 days, and give you a reference to quote. In practice we aim to acknowledge within two business days — the 30 days is the legal backstop, not our target.

Step two

We investigate

We look into what you have raised, check the records and settings involved, and come back to you if we need anything else to understand it. If it is taking longer than expected, we tell you where it has got to rather than leaving you waiting.

Step three

We tell you the outcome

You get a written answer explaining what we found, what we have done about it, and what happens next. If we got something wrong, we say so and fix it. If we disagree with you, we explain why and tell you how to take it further.

Make a complaint

Use this form for complaints about how Praesova has handled your personal data — for example, if you think we hold something inaccurate, have shared something we should not have, have not acted on a request to delete or export your data, or have kept your information longer than we should.

First Name * First name is required

Last Name * Last name is required

Email Address * A valid email address is required

Please use the email address on your Praesova account if you have one — it helps us find your records without asking you for more identification.

Your account type

What is your complaint about? * Please choose the closest option

What happened? * Please tell us what happened

What would you like us to do?

We use the details you give here only to investigate and respond to your complaint, and we keep a record of it as data protection law requires. See our Privacy Notice.

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Complaint received

Thank you — your complaint has reached us. We will acknowledge it in writing within 30 days, and normally much sooner. Our reply will come from privacy@praesova.co.uk, so please check your spam folder if you do not see it.

Other ways to complain

You do not have to use the form. A complaint made any other way counts exactly the same, and the same timescales apply.

By email
privacy@praesova.co.uk

By post

Data Protection Complaints
Praesova Ltd
71–75 Shelton Street
Covent Garden
London WC2H 9JQ

Something else on your mind?

This page is specifically for complaints about your personal data. For anything else — an account problem, a billing question, a technical fault, or reporting another user — the contact page will get you a faster answer.

If you are not satisfied

You can complain to the Information Commissioner's Office at any point — you do not have to come to us first. But raising it with us usually resolves things faster, and the ICO will normally ask whether you have.

Information Commissioner's Office
ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

Who we are

Praesova Ltd is the data controller for the personal data on this platform. Registered in England & Wales, company number 17338210. Registered with the ICO, reference ZC204399.