Please read these terms carefully before using Praesova. By creating an account you agree to be bound by them.
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These Terms of Service ("Terms") form a legally binding agreement between you and Praesova Ltd ("Praesova", "we", "us", "our") governing your access to and use of the Praesova platform, including our website and related services (collectively, the "Platform").
By registering for an account, clicking "I Agree", or otherwise accessing the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Notice. If you do not agree, you must not use the Platform.
These Terms contain provisions that limit our liability and require disputes to be resolved through specific processes. Please read Sections 12 and 15 carefully.
We may update these Terms from time to time. We will give you at least 15 days' notice of any material change, by email or by a notice on the Platform, unless a change must take effect sooner to comply with the law or to protect the security of the Platform or its users. If you do not agree to a change, you can close your account before it takes effect. If you continue to use the Platform after a change takes effect, the updated Terms apply to you.
Praesova Ltd is a company registered in England and Wales, company number 17338210, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We operate an online marketplace and career platform for the UK private security industry. The Platform brings together three types of user: SIA-licensed security professionals ("Professionals" or "Operators"), who build a career profile and find work and training; businesses and individuals requiring security services ("Clients"), who post jobs and hire; and training providers ("Training Providers"), who list courses in a neutral marketplace. In these Terms, "you" refers to whichever type of user you are.
Praesova · legal@praesova.co.uk
We are a marketplace, not an employer. Praesova facilitates introductions and transactions between Professionals and Clients. We are not party to any employment contract, service agreement, or engagement between a Professional and a Client. Professionals are independent professionals responsible for their own tax and insurance obligations.
Praesova does not guarantee the availability of work for Professionals, of suitable Professionals for Clients, or of any particular course for Operators. Praesova does not deliver training itself and is not a party to any contract formed between an Operator and a Training Provider.
To use the Platform you must:
Professionals must additionally hold a valid SIA licence for the activities they intend to carry out. You are responsible for ensuring your licence remains current and for notifying us immediately if it expires, is suspended, or is revoked.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@praesova.co.uk if you suspect any unauthorised access to your account.
You may not create more than one account per person or organisation without our prior written consent.
As a Professional, you represent, warrant, and agree that:
Licence details entered on the Platform are checked against the SIA's public Register of Licence Holders, and your profile displays the result of that check (including licence status and expiry date) together with the date it was last performed. Verification reflects the public register at the time of checking; you remain responsible for holding a valid licence and for updating your details if your licence status changes. Submitting false licence details is a breach of these Terms and may constitute a criminal offence. We reserve the right to suspend or remove any account whose licence cannot be verified or where false information is identified, and will cooperate with the SIA and relevant authorities where required.
Nothing in these Terms prevents a Professional and Client from agreeing to work together outside the Platform. However, Praesova's protections — including anonymous bidding and SIA licence verification — apply only to engagements arranged and confirmed through the Platform. We'd encourage keeping bookings on-Platform so these protections apply to you.
As a Client, you represent, warrant, and agree that:
Your listings must also meet the Listing standards in Section 10.
When you shortlist a Professional, we disclose their Career Passport to you so you can decide whether to engage them. From that point you are an independent controller of that information under UK data protection law. You must use it only for that hiring decision and any engagement that results from it; keep it secure; not share it with anyone who does not need it for that purpose; delete it when you no longer need it; and deal with any request the Professional makes about it as the law requires.
Team sheets. A Professional may choose to join your team sheet. While they are on it, we show you the details listed on the screen they accepted, including their calendar (Available, Booked or Unavailable), and the details of a booking only where they choose to share them. You are an independent controller of what you see there. You must use it only to manage work with that Professional; keep it secure; not share it with anyone who does not need it for that purpose; not use the team sheet to monitor, rank or blocklist people, or to treat anyone less favourably because they declined an invite, chose not to share a booking's details, or left your team; and delete any copy you made when they leave, unless the law requires you to keep it. You may invite only people you have shortlisted, offered work to or hired on the Platform, or people you send your own team link to. A Professional can leave at any time, and your access to their details ends immediately.
Praesova is not responsible for any loss, damage, or claim arising from your engagement with a Professional, including but not limited to theft, injury, or negligence. You are responsible for ensuring adequate insurance cover for your events and premises.
As a Training Provider, you represent, warrant, and agree that:
Your listings must also meet the Listing standards in Section 10.
Praesova does not own or operate a training company, does not deliver any course, and does not accredit, endorse, or guarantee any Training Provider or course listed. Listing a course on the Platform does not imply endorsement by Praesova. The contract for any course is formed solely between the Training Provider and the Operator — Praesova is not a party to it, and any enquiry made through the Platform is an introduction only.
The Praesova platform operates an anonymous sealed-bid model to protect Professionals from rate discrimination. The process works as follows:
Professional identity is technically isolated from bid data at the database level. Clients cannot discover a Professional's identity until they take the affirmative step of shortlisting. This is a core platform protection.
Praesova reserves the right to remove any job listing or application that violates these Terms or applicable law. Acceptance of a bid or offer through the Platform creates a contract solely between the Professional and the Client. Praesova is not a party to that contract.
Praesova charges the following fees for use of the Platform. All fees are inclusive of VAT where applicable:
If a Professional's agreed rate is £200/day for a 3-day booking (£600 total): the Professional receives the full £600 and the Client pays the Professional £600 — Praesova takes no percentage of either side. Praesova's only charge to the Client is the Job Post Fee for that listing, or nothing further if the Client holds an active Annual Plan.
The Client Annual Plan and any add-ons can be cancelled at any time with no notice period; the plan runs to the end of the current billing period, after which the account reverts to pay-as-you-go with your profile and history intact. The Job Post Fee and Course Listing Fee are charged when the listing is published, and are non-refundable once the listing is live. The Training Provider Annual Plan is billed yearly. We use a PCI-DSS compliant payment processor. Praesova does not store card details.
Automatic renewal. Subscription plans — the Professional monthly plan (once the introductory period ends) and the Client and Training Provider Annual Plans — renew automatically for successive periods until you cancel. Before a renewal charge, or any change to the price of a recurring plan, takes effect, we will give you advance notice by email so that you can cancel first if you wish. You can cancel a subscription at any time from your account settings or by contacting us; cancellation takes effect at the end of the current paid period, stops any future charges, and leaves your profile and history intact.
If you buy a paid feature as a consumer (an individual acting wholly or mainly outside a business), you have a statutory right under the Consumer Contracts Regulations 2013 to cancel within 14 days of purchase. Because our paid features are digital services made available immediately, by starting to use a paid feature within that period you ask us to begin the service straight away and acknowledge that your right to cancel ends once the service has been fully performed, and that otherwise we may charge for the part of the service already provided. These consumer rights do not apply to Clients or Training Providers purchasing in the course of a business.
Cancellations of engagements: Because Praesova charges no per-hire fees, no Praesova fee arises or is refunded when an engagement is cancelled. Cancellation terms as between the Professional and the Client are a matter for the contract formed between them. Repeated late cancellations by either party may result in account suspension.
After a confirmed engagement or a completed course, the users involved may leave a review or rating of one another. Reviews help other users make informed decisions and are an important part of trust on the Platform.
Any review you submit must:
You must not write or submit a fake or misleading review, offer or accept any incentive in exchange for a review, or post a review about a transaction that did not happen. Submitting or facilitating fake reviews is prohibited by these Terms and is unlawful under the Digital Markets, Competition and Consumers Act 2024.
Reviews reflect the views of the users who write them, not those of Praesova. We do not routinely check reviews before they appear and we do not endorse them. We may, but are not obliged to, moderate, decline to publish, or remove a review we reasonably believe breaches these Terms or the law. By submitting a review you grant Praesova the licence described in Section 11 to store and display it on the Platform.
You must not use the Platform to:
Breach of this section may result in immediate account suspension, permanent ban, recovery of fees, and referral to law enforcement where appropriate.
Reporting content. Every job, course, profile, Career Passport and message has a Report button. If you are not signed in, or don't have an account, use our contact form or email support@praesova.co.uk. We review every report. We aim to deal with reports of illegal content, threats or abuse on the day we receive them, and everything else within 2 working days. We may remove content, close a listing, or suspend or terminate an account. We never tell the person you report who reported them. When we have dealt with your report we will let you know, though not the details of any action taken against another account. We keep a record of every report and decision for 12 months after the report is closed. We report child sexual exploitation and abuse content to the National Crime Agency, as the law requires.
If we remove your content. We will tell you what was removed and why. If you think we got it wrong, email appeals@praesova.co.uk within 14 days; we will review it within 10 business days and restore it if we were mistaken. You can also complain to us at any time about how we handle reports, using the same address.
Listing standards and fair use. These standards apply to every job listing and course listing, whether you pay per listing or hold an Annual Plan. They keep the Platform useful and fair for everyone who uses it.
Job listings. Each job listing must be for a genuine, current vacancy that you intend to fill, or a genuinely recurring or rostered role. It must state the role, the location (at least the town or area), the pay rate, the SIA licence type required (if any), and the dates or shift pattern. One listing covers one role in one location or area, and can be for as many positions as you need to fill (a mobile patrol route or a group of nearby sites counts as one area). If you need people for different roles, or in different areas, post a listing for each.
Course listings. Each course listing must be for a genuine course that you intend to run on the dates shown (or that is genuinely available on demand, if it has no fixed dates), with its price, location or delivery method, and any awarding body or accreditation it leads to.
You must not post:
Recruitment agencies. Recruitment agencies are welcome to post listings on behalf of their clients. You must tell us that you are a recruitment agency (when you register or in your company profile), and we show this on your listings so that Professionals know who they are dealing with. Each agency may post a given vacancy once. If several agencies are recruiting for the same client, each may post its own listing.
Keeping listings current. After 60 days we will ask whether your listing is still active. If you confirm it, or restore an archived listing, it stays live for a further 60 days. If we do not hear from you within 7 days, the listing is archived, and you can restore it at any time at no extra cost. Listings that have been kept live for more than 120 days may be reviewed by us, and we may ask you to confirm that the vacancy or course is still genuinely available.
Annual Plans and fair use. Annual Plans include unlimited listings for your genuine hiring or training needs. "Unlimited" does not permit listings that break these standards. If your listings repeatedly break them, we may, after telling you why, limit the number of listings you can have live at one time.
What we may do. If a listing does not meet these standards, we may ask you to correct it, or we may close or remove it. We will tell you what we did and why, and you can ask us to review the decision as described in "If we remove your content" above. Listing fees are not refunded for listings removed because they broke these standards. If we removed a listing by mistake, we will restore it at no cost. Repeated or serious breaches may lead to suspension or termination under Section 13.
The Platform and all content on it — including but not limited to the Praesova name, logo, design, software, text, and graphics — are owned by or licensed to Praesova Ltd and are protected by UK and international intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the Platform without our prior written consent.
Your content: By submitting content to the Platform (including profile information, job listings, bids, and reviews), you grant Praesova a non-exclusive, worldwide, royalty-free licence to use, store, display, and process that content for the purposes of operating and improving the Platform. You retain ownership of your content and may request its deletion in accordance with our Privacy Notice.
You represent that any content you submit does not infringe the intellectual property rights of any third party.
The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Praesova disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Praesova does not warrant that:
To the maximum extent permitted by applicable law, Praesova's total aggregate liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the greater of: (a) the total fees paid by you to Praesova in the 12 months preceding the claim; or (b) £500.
Praesova shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, data, or goodwill, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
By you: You may close your account at any time from your account settings, or by contacting us at support@praesova.co.uk. Account closure does not affect any existing confirmed bookings, payment obligations, or pending disputes.
By us: We may suspend or permanently terminate your account if we reasonably believe you have:
We will normally give you notice and our reasons before suspending or terminating your account. We may act without notice where we reasonably believe there is a risk to other users or to the Platform, or of unlawful activity, or where your SIA licence is no longer valid. Whenever we suspend or terminate your account, we will tell you why.
Suspension is not termination. A suspended account is temporarily blocked from signing in and using the Platform while the underlying issue is resolved (for example, an outstanding payment or an active review of a reported breach). Suspension does not cancel, reduce, or excuse any fee you already owe, and does not cancel bookings or engagements already confirmed before the suspension began — those obligations continue to apply to both parties. We will reactivate a suspended account once the issue giving rise to the suspension has been resolved.
Upon termination, your right to access the Platform ceases immediately. Sections 8 (outstanding fees), 11 (intellectual property), 12 (liability), 14 (general), and 15 (governing law) survive termination.
If you believe your account has been suspended or terminated in error, you may appeal by emailing appeals@praesova.co.uk within 14 days. We will review appeals within 10 business days.
Events beyond our control (force majeure). We are not liable for any failure or delay in performing our obligations that is caused by an event beyond our reasonable control, including but not limited to failures of internet, hosting, or third-party infrastructure, power or telecommunications failures, cyber-attacks, acts of government, or other events of a similar nature.
Assignment. You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to another entity — for example as part of a reorganisation, merger, or sale of our business — provided this does not reduce your rights under these Terms.
Entire agreement. These Terms, together with our Privacy Notice, form the entire agreement between you and Praesova regarding your use of the Platform and supersede any prior agreement or understanding on the same subject.
Severance. If any provision of these Terms is found by a court to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is modified to the minimum extent necessary to make it valid and enforceable.
Waiver. If we do not enforce a right or provision under these Terms, that is not a waiver of that right or provision, and does not prevent us from enforcing it later.
Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its provisions.
Notices. We will send notices to you by email at the address registered to your account, or by a notice posted on the Platform. You can contact us at legal@praesova.co.uk. It is your responsibility to keep your account email address current.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
We aim to resolve disputes informally wherever possible. If you have a complaint, please contact us first at support@praesova.co.uk. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days.
If a dispute cannot be resolved informally, both parties agree to attempt resolution through a recognised Alternative Dispute Resolution (ADR) provider before commencing court proceedings, unless interim or emergency relief is required.
Subject to the above, the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, nothing in this section removes the protection given to you by the mandatory consumer-protection laws of the part of the United Kingdom where you live, and you may also bring proceedings in the courts of that part.
Praesova · legal@praesova.co.uk
By joining Praesova you accept these Terms. Create your free account today and join the platform built around access: to work for security professionals, and to the right professionals for the businesses that need them.